Shipping overseas suspended due to cyber attacks.

[exxos]

We will still take store orders, but note they will not be shipped until this matter is resolved.

Wednesday 11 January 2023

Delivery and collection services will take place across the UK today.

Click the links below, for a daily round-up of our operation.

ROYAL MAIL INTERNATIONAL EXPORT SERVICES

Royal Mail is experiencing severe service disruption to our international export services following a cyber incident.

We are temporarily unable to despatch items to overseas destinations. We strongly recommend that you temporarily hold any export mail items while we work to resolve the issue. Items that have already been despatched may be subject to delays. We would like to sincerely apologise to impacted customers for any disruption this incident is causing.

Our import operations continue to perform a full service, with some minor delays. Parcelforce Worldwide export services are still operating to all international destinations though customers should expect delays of one to two days.

Our teams are working around the clock to resolve this disruption and we will update you as soon as we have more information. We immediately launched an investigation into the incident and we are working with external experts. We have reported the incident to our regulators and the relevant security authorities.

https://personal.help.royalmail.com/app ... ice-update

[Darklord]

Wow - glad we got the RSVE stuff done before this happened! :)

[Cosmic Puppet]

https://www.bbc.co.uk/news/business-64244121

[zfrenchy]

that is bizarre, just ordering and received an order on Ebay from UK, was pretty fast !

Capture.PNG

[exxos]

that is bizarre, just ordering and received an order on Ebay from UK, was pretty fast !

What courier ? Likely ebay's own shipping service. Also your image doesn't show when the item was actually posted by the seller. Royal mail system went down on the 11th.

Lots of information if you want to read about it all.

https://duckduckgo.com/?q=royal+mail+cy ... ws&ia=news

[exxos]

Royal Mail urging customers not to post items overseas after cyber attack
The company did not provide any updates on Monday on when the incident is likely to be resolved and shipping would resume.

https://www.independent.co.uk/business/ ... 63013.html


I also must point out, as undoubtedly someone will ask these questions anyway..

Firstly, the store is still accepting orders. So even though people overseas can order does not mean there is not a problem! If you order during this time then your order will be delayed until the issues are resolved. Which are totally out of my hands! Ordering during this time means you accept there will be delays of a undisclosed amount.If you do not accept this, then please do not order until the issues are resolved.

Secondly, we cannot use any other couriers. My girlfriend packs and ships all the orders and she has to walk to 2 miles to post office as it is. She does this in her free time when she is not out working. As such she cannot be at home all day waiting for couriers to pick up packages.

[exxos]

How cyber-attack on Royal Mail has left firms in limbo

The problem first emerged on Tuesday, 10 January. Customers were told of the problem the following day.

https://www.bbc.co.uk/news/business-64291272

[exxos]

https://personal.help.royalmail.com/app ... dium=email

Last updated: Friday 20th of January 2023

Welcome to our international incident bulletin; a roundup of any issues that may be impacting our parcel and letter services to and from countries around the world. We keep this information as up to date as possible, with information supplied to Royal Mail by the various foreign national postal authorities.


Service update: 20th of January 2023
Following the recent cyber incident, we have now resumed international export despatches for all mail streams including parcels and letters across a growing number of destinations. We are making good progress in despatching items that are already in our network across all our services. Please note you may see less tracking information than usual as we continue to restore our services. At this time, we continue to ask customers not to submit new parcels for export as our initial focus is to clear mail that has already been processed and is waiting to be despatched. We will update further on this service resumption as soon as possible.

Additionally, we have resumed the export of the below services to all international destinations and customers are now able to send the following into the Royal Mail network:

International Standard and International Economy letters which do not require a customs declaration (i.e. these letters do not contain goods);
International Business Standard (untracked) and International Business Economy personal correspondence letters (which do not require a customs declaration

Customers in Northern Ireland are now also able to submit both export letters and export parcels bound for Ireland into the Royal Mail network again through all channels including Northern Ireland post boxes and Post Office branches. Online customers will be able to print labels on Royal Mail shipping systems from 1900 this evening. These services are currently only available for customers based in Northern Ireland. They are not available for customers based in Great Britain where export restrictions related to the cyber incident on parcels being sent to Ireland continue to apply.

Royal Mail continues to work with external experts, the security authorities and regulators to mitigate the impact of this cyber incident, with a focus on restoring all services for export letters and parcels. Our import operations continue to perform a full service, with some minor delays. Parcelforce Worldwide export services are still operating to all international destinations though customers should expect minor delays. Royal Mail domestic services remain unaffected.

Our teams are continuing to work around the clock to resolve this disruption and we would like to sincerely apologise to impacted customers.

Please note we are still not able to ship international orders at this time. We will ship as soon as we can. Thanks for your patience.

[p0ke]

Parcel is stuck because of it, but it sounds like we'll have hope to see the issue solved soon since they resumed international dispatch.

[exxos]

While there are Royal mail updates, there is unfortunately nothing which helps the shipping store items currently :(

So I would strongly suggest that overseas (outside of UK) people do not order until this issue is resolved. I suspect it all could be ongoing for some weeks yet. So if you order, you accept there is indeterminate amount of time to wait before we can ship your order.