Still no reply from Zen
Looking at reviews people also state the same but they also state phoning them is a generally pleasant experience.
Generally I try and avoid phone conversations because you tend to end up setting queues for a on undetermined amount of time, then get past around several departments, and by the time you talk to someone and a few hours of past, one tends to forget what was said anyway
Same problem when ringing around for various quotes, if you have several in the week one just tends to get mixed up who said what and then the writing it all down this is just a hassle in general. Builders be easier just to have an email with all the information in
Its why I just prefer to have email as a option because I can just do the email and early hours of the morning if I want, when I get the reply, I can read it and digestive when I actually have more time. I don't really bother with my phone at all personally.
So I don't know if to actually consider Zen as a viable option for me personally or try to find some other company which has better email support.
