BT - Incompetence beyond belief

[arkadiusz.makarenko]

I am locked in with BBC, as BT used to own all FTTP contracts.
I should be able to switch soon to different company, I can't wait.

[Badwolf]

What's frustrating is that my actual broadband from BT has always been rock solid, with few problems, and those were usually transient.

I'm not with them at the moment because of a weird technical issue, but if you want BT by the back door have a look at Plusnet.

They're basically the same company. They issue BT home hubs with a different branding, but everything under the hood is BT.

*But*, and it's quite a big one, they have a different customer service team. Their ratings on that side are consistently high too.

Not an endorsement (although I did have one customer service conversation with a staggeringly competent Lancastrian woman on the phone one time -- it was only one time, however! :lol: ), but food for thought if you liked the technical side of BT.

BW

[stephen_usher]

Actually PlusNet's user support has taken a major dive in the last two years and they've become incompetent too. I thing BT changed the management team. A few friends have had horror stories, such as PlusNet failing to migrate a phone number a couple of times by forgetting to ask for it to be done and then blaming the customer for not telling them even though there was a documentation trail, including a contract document from them and then they refused to believe the documentation.