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Unfortunately, I can no longer ship to European countries. This decision stems from the EU's GPSR (General Product Safety Regulation) requirements imposed on all overseas trade. I’ve detailed the specifics and related information on this page: GPSR Regulations. The primary challenge many UK businesses face is the EU's requirement for an EU representative, which makes trading with European countries unviable due to high costs. Additionally, businesses must comply with extensive documentation and certifications, such as CE approval, which only compounds the issue. After spending weeks studying these regulations, I’ve determined that the parts I sell do not require CE approval because they are individual components rather than final products. Consequently, this means that I do not need an EU representative. However, I haven’t delved further into the matter. One particularly frustrating aspect is the EU packaging law. While some people are aware of the German packaging law, this regulation isn’t limited to Germany. Similar laws apply across most major European countries. These laws require business sellers like me to contribute to recycling costs in those countries. Essentially, I would be paying multiple countries to dispose of someone else's waste, which feels entirely unjust. Customers who purchase items also buy the packaging, so it should be their responsibility to dispose of it responsibly. The whole situation is, frankly, absurd. Even if I were to overcome these hurdles, there are additional issues. European customers would need to pay VAT on all packages. While some exceptions exist for low-cost items, selling goods as full commercial items involves licensing, certifications, and other bureaucratic requirements. The added costs would inevitably be passed on to buyers. Postage costs for overseas shipping are already high. Adding VAT and packaging fees, which I’d need to recover from buyers, makes the situation even worse. Moreover, packaging prices would increase due to licensing fees. Businesses are also required to partner with companies that handle compliance, further increasing costs. These services can range from £12 to £50 per EU country. While these expenses could theoretically be passed on to buyers, they’re likely to discourage European customers from making purchases. It also means additional paperwork and company interactions, which I simply do not have the time or inclination to handle.The whole thing just becomes incredibly cost ineffective. Currently, not all European countries have a zero-threshold packaging fee, though some plan to implement such changes over the next year or so. Keeping up with these regulatory changes only adds more work for me. I believe some sellers are still shipping to specific European countries that do not yet enforce strict packaging laws, but I don’t think it’s worth the hassle. Reprogramming my store to filter out certain countries, only for the regulations to change again, seems impractical. Some companies offer services to collect VAT for orders under £150. However, this introduces further costs and requires submitting monthly invoices, adding even more administrative work. Alternatively, buyers could pay import costs upon receipt of goods, but this comes with its own set of complications. Many customers fail to provide accurate addresses, and I have little confidence they would reliably pay import fees. When packages aren’t delivered, I’d be left to deal with customer complaints, lost items, and potential refunds. In some cases, undelivered packages may even be destroyed. Returning packages would require me to retest and restock them, adding further workload. Another issue is that postal services in some countries may fail to notify customers about import fees. Buyers may unknowingly neglect to pay, leading to additional disputes and complications. The result is a cascade of problems that make the entire process unworkable. Ultimately, the only viable solution seems to be to stop selling to European countries altogether. The situation boils down to a lose-lose scenario: either I take on more paperwork and costs, which would burden both myself and my customers, or I cease selling to EU countries and lose almost half of my store’s sales. Neither option is appealing, but the simpler path is to stop EU sales entirely. I urge everyone to advocate within their own countries against the GPSR regulations and packaging laws. These rules disproportionately affect small businesses like mine, which cannot absorb the time and costs involved in complying with EU trade requirements. It's worth noting that sellers in Germany, for example, stopped shipping to the UK years ago for similar reasons. The costs became prohibitive, and the situation has only worsened. From my perspective, having to pay for someone else’s waste disposal is simply unacceptable. Many business owners have reached the same conclusion: it’s not worth dealing with EU customers under the current conditions. It deeply saddens me that I can no longer sell my Atari products to European customers. European buyers have been incredibly supportive over the years, and I sincerely appreciate everyone who has purchased from my store. Unfortunately, governments rarely consider the impact of their regulations on small businesses. This is a sad day for retro enthusiasts across Europe, and I regret the loss this decision represents for us all. What does the future hold ? I’m uncertain about the future of my Atari business. For years, I maintained a delicate balance where monthly revenue matched monthly expenses, covering production costs. However, the challenges with manufacturing the motherboards at JLC and transitioning to a new manufacturer have significantly increased costs. Additionally, I made the decision to produce more motherboards than initially planned, only to see much of my customer base vanish. This has made recovering the costs of the motherboard run a much longer process. Several other projects had to be canceled to conserve funds, and they likely won’t be produced for a long time due to the lack of resources. I also invested heavily in parts with the expectation of going into production for other items soon, which has now left me with expenses I’ll struggle to pay off. Breaking even could take another year or two. Sales have been declining for some time, likely due to increased competition or more conservative spending driven by the rising cost of living. There are many factors at play, but they all seem to point to the same conclusion: keeping the business afloat will be a significant challenge. While I have no immediate plans to close the store, and I can survive for now, paying off existing debts is going to take far longer than I had anticipated. Furthermore, restocking items that are not currently available in the store will become increasingly difficult if I run out of reserves. Compared to last year in december, excluding the small surge due to end of EU sales, there has been a drop in sales by 86% overall. Only time will tell how much of a impact it will ultimately have, but things are certainly not looking hopeful for coming year. I’m deeply saddened by how external circumstances have had such a devastating impact on the business I’ve worked hard to build over the past 30 years. It was already difficult when eBay came along and effectively put me out of business. Then when I started selling on eBay, they shut me down a second time. Then, when I transitioned to PayPal, they eventually cut me off without providing a clear reason. After painstakingly rebuilding my business with a new payment processor and web store—both of which took considerable time and effort to develop—EU regulations have now effectively crippled my operations again. I’m once more facing a brick wall, and this time, I lack the financial means and the enthusiasm to start over yet again. I honestly don’t know what the future holds. it is abundantly clear that every hurdle that big business or big enterprises always somehow managing to cripple me surviving. It has unfortunately become common trend with a lot of people over the years. Small enterprises are becoming a thing of the past because we cannot compete in today's market with all the bureaucracy and unfair treatment of corporations who really don't care about us. For now, the only option is to continue selling items until stock runs out and start preparing for the possibility of closing the business in the near future. With everything becoming increasingly expensive and harder to source, coupled with the constant frustration of dealing with suppliers, there’s little joy left in this hobby for me. The days when I could simply tinker with machines, produce items, and sell the surplus to other enthusiasts feel like a distant memory. I think it is important to also realise that I have also been doing this work for the best part of 30 years now, all long hours working for free to generate freely available resources for the community. So maybe it is just simply time for a change. Is the forum , websites, or wiki at risk ? Short answer: no. While I’ve been struggling financially with various outgoings, we currently have enough funding,generated from donations and subscriptions,to keep the server running for at least the next year. Of course, the long-term future depends on the community and the funds we’re able to secure. As mentioned previously on the forum, tough decisions might need to be made down the line to reduce server costs or services if necessary.
IMPORTANT: The official exxos web store link is https://www.exxosforum.co.uk/atari/store2/ which can also be found as a link on the FORUM nav-bar. I do not have any official distributors and I do not know of anyone reselling my products. Always use the official exxos store web shop link to ensure you are buying from the genuine web store. Due to spam companies like Cloudmark and others such as Microsoft blocking my server and Stripe, a lot of customers are no longer receiving payment, receipt,tracking emails from Stripe and my store. There is a whole thread about this HERE . So you must register on the exxosforum and then follow the instructions in THIS thread to obtain your order history and tracking information. It is still up to you to check your tracking every few days to see if there is any problems relating to delivery of your packages.. If you need help please open up a topic on the forum HERE as it is the official support portal where a lot of questions have already been answered. I regret I am unable to offer one-on-one support anymore due to my R.S.I. and time restrictions.
NEW STORE CHANGES Store sections will now start all minimised. You can click on the SHOW ALL button to expand every section if you are on a desktop computer for example.You can also add '?all' to the store URL to automatically expand the sections automatically if you prefer. Clicking on a section title bars in green or the nav bar at the top will expand each section individually. These changes are done because the store has in excess of over 250 items all displayed at once and with many more items planned it was just necessary not to try and display 500+ items all at once. The store now includes a basic search function.
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Q) Cannot checkout, Address information is invalid ,duplicated or missing error. As the error says, required information in the address is either missing, or lines have being duplicated. However, errors can also be triggered when copy and pasting information which inadvertently copies hidden characters. This can trigger the error even though the address may look correct. The problematic lines will be generally highlighted in red. I suggest refreshing the store page and entering the information manually to avoid copying invalid or hidden characters. As we are an English store, we generally only accept valid English characters. We do accept some special characters but only a limited set. Q) I have problems adding or removing items into the
shopping basket? On September 18th, 2024, I discovered an unusual bug where two cookies with the same name appeared in the store, but under different paths. This caused issues with adding or removing items from the basket. I don't know why this happened, and only saw the problem recently. So I don't know when the problem started occurring. The clear basket routine has been updated to handle cookies that were set under this incorrect path.Also, if you was loading the store without "www" in the URL, cookies would malfunction completely and not be set at all. This problem *should* now be fixed. Additionally, the JavaScript has been revised, so please clear your cache to ensure you're using the latest version of the store files. If you still have problems then press F12 To bring up the console and
manually delete the cookies. Click on the application tab across the horizontal
nav bar. Then on the left panel click cookies then click exxosforum. Then
on the right side panel look for anything which says "exxoscookie2"
and delete them all. Refresh the store page and it should now be fixed.
If there are no cookies, check without and without www in the store URL.
I also suggest only using the "Shop" link from the forum nav bar to make sure your using the most common and latest store links. Q) How can I contact you? The best way to reach me is through the forum, but please only send a private message if it's absolutely necessary. Due to my RSI, I’m unable to spend much time replying to individual messages, as my hands are in constant pain, and even writing a single sentence can be difficult. If you do need to email me, please keep your messages brief. I’m not trying to be unhelpful, but I often find myself repeating the same information, which can be exhausting, especially when most common questions are already answered and easily accessible. Answering questions on the forum is more efficient because it helps others in the future as well. Please remember that this is just a hobby for me, and I don't have the resources to assist multiple people with various issues every day. Most of the information you need is likely already available on the forum or can be answered by the community there. I encourage you to search the forum, as there’s a wealth of information and guides available. Additionally, there are many frequently asked questions already addressed. Repeating myself over and over when the answers are readily available can be quite tiresome. Please review the questions listed on this page, click the (I) buttons in the store that often lead to installation pages, or visit my website for more details. Q) Can I get support for your products on any other
platforms? As previously mentioned, I suffer from RSI, which limits the amount of time I can spend on the computer each day, if at all. Most of my time is devoted to dealing with suppliers, sourcing parts, managing store stock, dealing with server issues etc. Unfortunately, this leaves me with very little time for other tasks. I have posted numerous times on the forum that my availability is limited, and I’ve even scaled back how much I post each week. Unfortunately, I simply don’t have the capacity to be at the computer 24 hours a day, seven days a week. Even if I did, I’m no longer able to use a computer as much as I did in my younger days. As a result, I may be absent from the forum for days, weeks, or even months at a time. Additionally, I don’t have the resources or income to hire someone to handle the flood of questions and emails I receive. Many emails are complex and can take up to an hour to reply to, so a few such emails can consume my entire day. As stated previously, please check the store and forum FAQs, as 99% of common questions are already answered there. Any general related enquiries should be posted on the forum. Q) What is exxos brand? Q) Why are your prices increasing lately ?
Obtaining parts these days is either incredibly difficult or significantly more expensive. Finding 30+ year-old parts is challenging enough, and the market is unlikely to stabilize anytime soon. Some manufacturers and suppliers have even discontinued certain parts, making them harder to find and more costly. As a result, prices must rise to reflect the current market, or these items will simply become too expensive to source. Some items have doubled in price, and my stocks are running low, so the store must adjust to these realities. For example, 30-pin SIMM sockets are now four times more expensive than before. To purchase them, I’d have to buy a pack of 1,000, costing thousands of pounds, yet only sell a handful each year. Keeping such items in stock is no longer feasible. The scarcity of older parts is only going to get worse. Even before COVID, I spent considerable time sourcing parts at the best prices, but now it’s practically a full-time job for which I don’t get paid. Like everyone else, I have bills to pay. Some parts are only available from China, and their quality is often dubious. Testing each one takes more time as quality continues to decline, and many parts fail my standards and end up being discarded. Finding parts for 30-year-old machines is becoming nearly impossible. Unfortunately, price increases and limited availability are inevitable, and there’s nothing I can do about it. I’ve tried to bulk-buy as much as possible, but even my personal stock is now extremely low. The only reliable source for parts now is buying old machines as scrap and salvaging parts, which is time-consuming and expensive. Machines that once cost a fraction of the price now go for around £100 each. I used to sell off the cases to recoup some costs, but these days, they’re practically worthless, and the postal system often damages them. Dismantling machines, recycling metal parts, and desoldering chips all take significant time. When you factor in the cost of buying these machines, I’m often already at £25 per chip, and that’s before considering that not all chips will work. Recycling machines for parts is increasingly unviable, and I can no longer continue doing this work for free. Some people have complained that my prices should be lower, but they don’t realize how much free work goes into these projects. My prices always reflect the total cost of the project, spread over the number of items sold, with zero profit margin. It’s frustrating when people expect lower prices without understanding the countless hours of unpaid labor that go into development. For years, I’ve kept prices as low as possible, but those days are over. I’m certainly not giving away hardware for free either. If I charged for all the time I spent on these projects, I’d be a multimillionaire by now. However, I’m not making any money on the hardware. People also need to understand that the market for Atari machines is shrinking, and producing small batches is challenging and costly. In reality, each project should start at around £20,000 per kit to cover the time spent on design, research, and prototypes. If you’re passionate about lowering prices, feel free to fund my wages at a fair rate for an electronics engineer, which can easily be £2,000+ per day, and then you can sell the items at whatever loss you like. People often ask why others can sell items cheaper, but the truth is, I’m sourcing genuine parts. While I might pay £10 for an IC, others may sell cheaper kits with fake or used parts from China. The quality of these cheaper products is often questionable, leading to defective items or faults from the start. My prices also help fund the forum server and other services. Furthermore, many sellers simply rehash other people’s designs without the same development costs I incur. I spend weeks, months, or even years researching and solving problems with these machines, and I do all this work for free. Others don’t have the skill to do proper research and just copy old designs. Poorer countries may have cheaper PCB assembly rates, but I spend significant time testing and sourcing parts like DRAM, which is now hard to find. When a high percentage of these parts fail, I have to discard them, which costs money. I don’t just buy chips and sell them like other sellers—I thoroughly test everything. If you want to gamble on buying cheap parts from China, that’s your choice, but don’t compare those prices to mine. I’m providing a service, and I’m no longer doing this work for free. The truth is, many people expect things for free these days and complain when they don’t get it. They don’t realize the time, energy, and money that go into these projects. While you may find cheaper prices elsewhere, supporting developers like me is crucial. Without support, don’t be surprised when developers quit, and the products you want are no longer available. Don’t complain if my website and forum disappear because there’s no money to pay the bills. I assure you, I try my best to keep prices as low as possible, but increases are inevitable. If people choose not to buy from me, that’s understandable, but it may lead to one of the last Atari supporters closing shop indefinitely. If the community doesn’t support me, I won’t be able to continue supporting the community either. There’s only so much time, energy, and money I can invest. Q) Store X can sell products cheaper—why can't you?While some sellers may offer lower prices, it's essential to understand the trade-offs involved. Many sellers, especially those sourcing from China, cut costs by using cheaper or untested parts. These parts are often "drop-shipped," meaning the seller never inspects or tests them. As a result, buyers don’t truly know the quality or reliability of what they are purchasing. In contrast, I invest a significant amount of time and effort to thoroughly test every component I sell. For example, when dealing with CPUs and FPUs, I carefully speed-grade each chip through a rigorous "binning process." This includes multiple rounds of testing, running the chips for hours to ensure reliability. Unfortunately, a large percentage of chips from suppliers, particularly in China, fail to meet their claimed speed ratings. It’s common for 16 MHz parts to be rebranded as 40 MHz, and while some might function at higher speeds, many will not. This means buyers often end up with inaccurately rated or unreliable parts from these sources. By contrast, I ensure that every item I sell has been accurately tested and verified for its genuine performance specifications. This attention to detail guarantees reliability, which is crucial for the user experience. Additionally, the time and resources I spend don’t stop at testing parts. I invest in high-quality, bulk purchases, often requiring thousands of pounds upfront, to ensure the components I provide meet the highest standards. Beyond that, any profits I make are reinvested into developing future products that benefit the community, maintaining quality and sustainability over the long term. Q) Why have you discontinued a lot of items recently?
I really struggle to keep a lot of items in stock because they tend to be expensive to produce. Something which is a good seller will only typically sell 5-10 units a year. I'm not going to invest £2,000+ on producing some kit where I will only sell one or two of them a year. Part shortages has also increased the difficulty of obtaining parts and has also greatly contributed to this problem. It also has a negative impact that if I did invest that money in a reproduction of a kit and it stops selling a month later, I then have to increase prices on other items to get my money back. Of course this could have another problem of forcing people to shop elsewhere because of the price increases. There is also a huge problem which I am struggling with, which is to get stuff assembled these days. While I have assembled most items myself in the past, my time is just so taken up with daily goings-on that I rarely have time to solder things any more. Plus again with my R.S.I. I really cannot do too much soldering these days either. In fact I'm actually having to pay someone else to solder a lot of stuff these days which is basically wiping out little profits there was now. Q) Do I get a order confirmation ? Q) How do I get my tracking number? Q) How do I get a order receipts and history / can
you send me a invoice ? To recover your order history otherwise, you need to sign up for the forum and enter your last order number and email address in order to link your forum account to your email address and order history. Please see this topic for more information HERE. Q) Why do I have to sign up for the forum to get my
history? Q) Can you email me my tracking number? Q) Can you send me a tax invoice etc? Q) What do you do with the profits from your store?
Q) Can you build, fit, install, repair this or that
machine or upgrade? As posted on the forum recently, a bodged install of a DUALTOS board resulted in 40 hours of work of diagnostics and repair. A mediocre rate of £25 a hour would result in a £1,000 repair bill. Of course it is understandable people do not want to pay this amount. Unfortunately it is a incredible amount of work to diagnose problems with machines. Similar to assembling kits and fitting them, it can easily total a couple days worth of work where people do not generally want to pay a reasonable rate for the work to be done. When it comes to diagnosing a totally dead machine it does not take hours it can take weeks. In the past I have done repairs generally for £50-£100, but again because of my R.S.I. I simply cannot physically do this work these days. I also have been diagnosing and repairing all sorts of motherboards for almost 30 years now and it is something I just simply do not want to do any more. The main problems with these motherboards as they are badly soldered. Simply taking a working machine and taking it apart and manhandling the motherboard, is enough to break the thing. Then you literally have to re-solder the entire board. It all takes a lot of time. Also please do not do that stupid "2inch drop" thing to "repair" your machine. These machines are 30+ years old and you are not going to be doing get any good at all dropping it! The long and short of it is, if you are not experienced in soldering then simply find someone else to fit this stuff for you because if you attempt to yourself and destroy the machine, it will cost even more to fault find and repair it. It is just generally cheaper to buy a "new" machine. Alternatively considering investing in one of the H5 Phoenix platform motherboards. As upgrades are a lot easier to fit and they have a lot of tweaks & fixes already built on. It will save you a lot of time and money in the future. Q) Can you print instructions for me? Q) The store images are wrong or corrupted or looking
odd? Q) Why can’t orders be amended? Amending an order would require me to manually edit the stock SQL database to adjust the inventory, which is risky because the store’s system handles this automatically. I’d also have to inform my girlfriend to hold off on shipping, wait until I can see her to explain the changes—it always ends in chaos. Postage is calculated at checkout. If you want to add items, I’d have to manually add up all your previous items, check the database, calculate the weight of the new items, figure out the additional postage costs, send reply emails, generate an external payment link, and then wait for payment. Often, people don’t pay for weeks, leaving everything in limbo, and I might forget about it altogether. It creates a lot of confusion and extra work, which isn’t feasible given the small profit margins on these items. Most larger companies don’t even offer the option to amend orders, so it’s unfair to expect this level of service from me. Overall, it creates a huge amount of work. If I were to consider doing it, I’d have to charge for all the extra time involved, which would likely make it cheaper for you to just place a second order. I’ve considered coding an option to amend orders into the store, but the time investment required doesn’t justify the few instances where people forget to add items. My time is better spent trying to keep items in stock, which is already a struggle. From the buyer’s perspective, it might seem like I can just pop the extra item into the box and bill you—job done. But it’s not that simple. Plus, as I’ve mentioned before, I have RSI, and spending an hour clicking around to edit an order is not something I want to do. I need to take care of my health, and I’m already struggling to keep up with my current workload without adding more chaos to the mix. People assume I have PayPal to "simply" take additional payments for the items, but I have been long since banned from PayPal ( and I recommend you stop using it also!!). So, if you forget to order an item, you’ll need to place a new order. It’s clearly stated twice during the checkout process that orders cannot be amended, yet people continue to ask anyway. I’m sorry if this frustrates anyone, but there’s only so much I can do each day and only so much service and support I can provide. People often forget I am just one guy in a bedroom, not some multi-million-dollar corporation! ************************** Q) How do I check my order? Q) How much does it cost to
post to my country? Q) What are the transaction
charges? Please also note, I do not charge VAT on my store items. I don't get involved with VAT, if I did, store items would have to increase by 20%. So when people want to moan about prices, please don't forget you are getting VAT FREE prices already! UPDATE 2023 - Due to the ever-increasing amount of people who do not fill out their addresses correctly or miss information off completely. I have started to charge a extra £1 for all the work involved in looking up addresses and entering them in correctly. We have always done this for free before. But about 90% people are not entering their addresses correctly any more. I'm starting to charge £1 for a service fee of manually looking up and editing people's addresses for them.I'm also having to spend time writing additional scripts for my web store for address verification this all takes time. Sorry to those people who will now get charged this fee as well, who have always entered their address correctly but unfortunately the lazy people have simply ruined that for everybody :( Q) Can't you ship in smaller Jiffy-bags than boxes
? Q) Your postage prices are to high! Q) My Package hasn't arrived yet ? Q) My Package hasn't arrived yet ? Unclaimed packages if not collected within 2 weeks will bounce back to me and then you will have to have your order re-shipped to you. So check your tracking at least once a week to be sure. I always send out tracking emails and it is up to you, the customer, to keep check on the status of your package. If you have not had your tracking email, likely it is in your spam box so you must check! Please wait 2-3 weeks before bringing packages to my attention. Before that, keep checking your tracking URL sent to you. I can't give you anymore information that what is on that page. It also gets annoying when people ask "where is my package" after I have gone to the trouble to email them a tracking email in the first place! generally packages do turn up somewhere eventually. Also note we are having a increasing problem of overseas people not filling out their address correctly! we try to police this as much as possible but we cannot be held responsible if you give us a incorrect address and your package gets lost! If you don't know your address, how do you expect us to ? Please also note due to the virus, it is known that packages can take up to 3 months to arrive. You need to check your tracking number every week to see progress. Afraid it is just a waiting game and I cannot do anything about this! Q) CANNOT SHIP ITEMS OVER 2KG/5KG
(ERROR - NO POSTAGE OPTIONS) ? While it may seem odd to do 2 separate orders, believe me, its going to save you a lot of money over shipping a single heavier package. So the store will "error" and will not process your order until you get below 2KG weight.
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? Q) How do I get help with install issues? Q) Can't you include item X,Y,X in the kit?
************************ Q) My card was declined ? Q) Will you sign me up to any emailing lists ? Q) Do you take paypal ? Q) Do you sell on ebay ? Q) CAN YOU TAKE IBAN / BANK TRANSFERS? But other sellers can so why can't you I hear you cry! Well picture this. My entire web store system is automated from taking orders to stock management, stock allocation and dispatch, tracking system etc etc. The entire thing is automated, so I have zero involvement with the operation of my own web store! crazy isn't it ? So when someone wants me to send them custom bank information, I have to spend time looking for it starters. Then spend time emailing people who could possibly not reply for a couple of weeks where I will totally forget about what is going on by then. Then people start nagging me " have you got the payment yet, have you got the payment yet" every couple of days. Where I then end up logging into my bank account two or three times a day to see if the payment has gone in yet. after all messing about, what they wanted to order is probably gone out of stock by then anyway. Which then just causes even more problems and delays which can drag on for literally months. For one I have R.S.I. and I cannot endlessly use the PC all day like this any more.I can type about two sentences by hand that is a threshold of pain for me these days! A lot of the heavy lifting I use voice recognition but I do have to manually do a lot of corrections as well. Anyway, if there was a couple of people sending bank payments would get confusing who is for what payment. Which then further takes time and effort to resolve. By this time I probably replied to 20 emails of people nagging if I have had their payment yet. Then when it does not into my account I then have to spend more time trying to figure out what went wrong. Where people will then start accusing me of stealing their money when they think I have it, when I do not. Then comes the abusive emails generally. Finally I figure out what the payment is and then have to manually take items of stock from the database. Then I have to print out the order and take it to my girlfriend who lives 40 miles away she packages the boxes up for me again because I cannot do it because of my RSI. We just throws a spanner in the works because it is a order which has not gone through the official order system. then generally by this time it's "Can I add something else onto the order to save postage" . all the postage calculations are done automatically by server scripts, doing this manually means I do not know how heavy a packages until I box it up and then have to work it out manually which again takes even more time. It is difficult to give people a postage price in advance of boxing it up. . Then as there is no official entry for the order in the database I have to manually create one so order tracking can be annually entered. Then I have to email this information to people, who probably don't check their emails anyway. then there is the problem as may get charged for the transaction which I then have to take into account. Overall this can drag on for several weeks. It just creates total chaos. So overall, no thanks. As I said earlier, the order system is automated. So everything happens instantly and efficiently. This helps to keep prices down in my store because there is no "human processing" required (other than physically boxing the items up and posting it). If there was all things to deal with as well, I would have to employ someone which would mean I would have to double the prices in my store cover all the costs. Q) CAN I CHANGE MY ORDER? Q) I CANNOT CHECKOUT? Q) DO YOU STORE MY CREDIT CARD INFORMATION ? Q) ISSUES WITH INCORRECT INSTALLATIONS. ************************* Q) CAN I PLACE ITEMS ON BACK ORDER ? Q) WHEN WILL OUT OF STOCK ITEMS BE BACK IN STOCK? Things which do not sell more than a couple of per year for example, I am less inclined to replace those stocks quickly.I also have constant battles obtaining parts for items so there can be any number of factors preventing items from appearing back in stock. Items do get discontinued if I am unable to secure stock or lack of interest in items.such information is always posted on the forum https://www.exxosforum.co.uk/forum/viewforum.php?f=90
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WARRANTY POLICYOffering a warranty can be challenging because many of the kits sold require customers to assemble and install them, which is beyond my control. Additionally, these machines are often over 30 years old and prone to unexpected failures due to their age. If you believe an item is faulty, you may return it for testing at your own expense. If the fault is determined to be due to an issue on my end, the item will be repaired or replaced free of charge. However, if the fault is found to be caused by customer error, the item will not be replaced, and any repair costs, including return postage, will be the customer’s responsibility. Please note:
PRODUCTS SOLD IN STOREItems sold in the store may include prototypes, work-in-progress (WIP) designs, alpha or beta versions, and test designs, among others. As the buyer, you accept that there are no guarantees these items will work in your machine or function as expected. DOES YOUR STORE USE COOKIES?Yes. Cookies are used solely to store your basket contents. No personal information of any kind is stored or processed through cookies. If you do not agree to the use of cookies, please do not place an order with the store. WILL I GET CHARGED IMPORT TAX?Import taxes and fees vary by country and are subject to frequent changes. Typically, the courier will send you an invoice for any applicable taxes or charges. If the invoice is not paid promptly, your goods may be returned to us or destroyed. I cannot accept any responsibility for unpaid tax bills, the amount charged, or any related consequences. Generally, import taxes are around 20% plus administrative fees. For additional guidance, you may refer to forum posts discussing taxes and charges. However, please note that this information is provided for general reference only and may be outdated: https://www.exxosforum.co.uk/forum/viewtopic.php?f=90&t=3693 **************************************************
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