exxos's Atari, Amiga & retro forum

I got a reply, so less than an hour which I think is incredibly good.

However..

All of our existing tariffs are 'data only' and do not include any telephone services. Migrating to any of our tariffs would set your existing telephone service to cease. If you wished to continue with such a service you would need to find a VoIP provider (a service we do not currently offer).

So in that respect is not really a valid option for me and could end up being more expensive along with the hassle of dealing with two separate companies which I don't really want to do either :(

I use their email system and have a very outdated website.

Still no reply from Zen :roll:

Looking at reviews people also state the same but they also state phoning them is a generally pleasant experience.

Generally I try and avoid phone conversations because you tend to end up setting queues for a on undetermined amount of time, then get past around several departments, and by the time you talk to someone and a few hours of past, one tends to forget what was said anyway :lol: :roll:

Same problem when ringing around for various quotes, if you have several in the week one just tends to get mixed up who said what and then the writing it all down this is just a hassle in general. Builders be easier just to have an email with all the information in :roll:

Its why I just prefer to have email as a option because I can just do the email and early hours of the morning if I want, when I get the reply, I can read it and digestive when I actually have more time. I don't really bother with my phone at all personally.

So I don't know if to actually consider Zen as a viable option for me personally or try to find some other company which has better email support.