Badwolf wrote: 15 Sep 2022 10:44
It's the China tax. You save in money, but pay for it in time.
Yes indeed. Problem is this is not my first rodeo with them and I think this is maybe the 4th or 5th package I have sent to them in exactly the same way. I have had to pay their import fees (PCBWAY send me the bill) and I pay for it.
However this time they are requesting a invoice which is clearly attached to the box like it has been on the other packages. There's always a chance it fell off but I really find this unlikely.
Badwolf wrote: 15 Sep 2022 10:44
I've not ventured into getting components assembled yet for just this reason. I don't think I can take the heartache!
For birdseed type boards then JLC is probably the easiest best option. Everything is basically automated throughout the checkout with basically no human intervention. But I stopped using JLC because partly, a lot of stuff was out of stock which is understandable. But their parts searches seriously broken. I just got frustrated with it in the end. Mouser etc show parts in stock, and then they don't exist according to JLC. They don't accept customer supplied parts either either. Any correspondence you have with them is like talking to a five-year-old all the time. Basically if they have parts in their basic library then you should be fine. But otherwise.. Oh my God..
All this is why I changed to PCBWAY. A lot more expensive but a least I could send them parts. The quality of work as undoubtedly been the best I have had from any company so far. I've course give them credit for that. But as soon as you have to deal with someone human the other end. Everything is just a total faff about every step of the way. I mean sure, they are not native English,I'm not expecting total miracles but it just goes back to the default of constantly repeating myself where they asked the same questions over and over and I give them exactly the same answers until they "get it". The amount of PCB companies I've used over the years.. Geez...
These are parts for flashy clock where I mentioned previously that myself and
@Icky pulled our resources together to get enough parts to build up 34 of them. These parts were out of stock or very expensive. So basically PCBWAY we just obtaining the generic parts. I have labelled my BOM in exactly the same way my previous orders and yet this time they do not understand "customer supply". According to the online chat It is the the email address used ( which I cannot reply to their emails either in fact despite telling them numbers times) I don't think it is the same person I am dealing with as I was a few weeks back.